BitBetWin Casino - Player’s winnings haven’t been received yet.

I have many previous incident involving the withdrawl request and this time I am not easily gonna let it go like I've done before. They had me in the past twice upload the documents to verify well this the third time I was told my account isn't verified I did this not long ago it wasn't even 2months ago. They have done this exact thing in the passed and avoiding my messages all day with no intentions to resolve anything I wait all day and no response until the next day after which I made a choice to play back the credits to lose so I can clarify what I suspected them to do to avoid cashing out I also have more money that I give them than the money I'm able to get back

Dear Bertabuns,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Bertabuns,

Have you received your withdrawal from the casino yet?

Hold ip

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They actually told m

Thank you for your reply, Bertabuns. Unfortunately, I am not sure I understand correctly your last three messages. Could you please clarify what you were trying to say?

Dear Bertabuns,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.