BitBetWin Casino - Player’s winnings haven’t been credited.

Bitbetwin is liars. I hit two bonuses on a slot game but was not awarded the credits for the bonus. When u contacted support I was told there was no issue with the gameplay and that is false. There was issue cause I was not credited with the amount I was supposed to get. Instead I got told I could get a coupon and use it when I deposited again. I deposited the first time and got ripped off by not getting my winnings. No way will I deposit again.

Dear carriejwynn31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear carriejwynn31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have no screenshots. That's why it's so easy for bitbetwin to get away with cheating like that. The game was going to fast to get a screenshot

Dear carriejwynn31,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.