BitBetWin Casino - Player experiences ongoing withdrawal problems.

I had won a bonus of $1000 dollars, so I requested a withdrawl, so I recieved an email saying it was accepted, so I figured everything was ok, then I was told the withdrawl was on hold because they were having issues with the platform, then two days went by and I contacted the casino again, then I was told they are not sure what the issue is, then another two days went by, I contacted the casino again and then was told that they were checking to make sure there was no fraud being done, so then after about a week they released $250, so then I immediatly processed another withdrawl and was emailed saying it was accepted, then two hours after the accepted email withdrawl said on hold again, this time for account verification, when my account is already verified, so I did what they asked for and took another photo with my I.D, and that was rejected, not giving me a reason as too why, so when I went back into my account and noticed $700 was taken from the account thinking that they must have went ahead and sent the withdrawl, that never happened.

Dear ddmwork2017,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issues you've been experiencing with your withdrawal from the online casino. To better understand your situation and assist you more effectively, could you please provide the following details:

• The exact dates and times of your withdrawal requests.
• Copies of the email communications you've received from the casino regarding the acceptance and hold status of your withdrawals.
• Any screenshots or records from your casino account showing the status of your withdrawals and the deduction of $700.
• Which exact bonus did you redeem and play?

Please feel free to forward any relevant communications to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear ddmwork2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.