Bison Casino - Player's bonus turnover is disputed.

bi casino thinks that I haven't turned over the 200 PLN x20 bonus. I'm sending photos from when I started playing with the bonus and what amounts were turned over.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the progress of your bonus play in your gaming history? Is there a progress bar showing how much you have already wagered while the bonus was active?
• Could you describe your issue in more detail? Is the bonus still active in your account, or has it expired?
• Which games have you played so far while this bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear OLIOLI7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru