The player from Spain faced difficulties withdrawing winnings from the casino, receiving various excuses such as issues with income and incorrect IBAN entry. He doubted he would receive his funds and expressed frustration over the lack of personal communication in resolving his issue. The Complaints Team noted that the player had not responded to inquiries, leading to the closure of the complaint due to insufficient communication. The player retained the option to reopen the complaint in the future if he chose to continue the dialogue.
Binobet Casino - Player's withdrawal is delayed again.
Closed
Our verdict
Player stopped responding
Amount: €3,000
Binobet Casino
Safety Index:LowCase summary
Discussion
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4 months ago
Translation
Good morning, this is surreal and I don't understand how they allow this to be open. I have won. They give me excuses. First it was the nature of the income. The bank denied it. Now they have told me that the IBAN was entered incorrectly and it is impossible because I copied and pasted and even so I verified it twice. I don't know. I have already assimilated that they are not going to give me my money, but at least a person speaks to me, not a bot, all the time and there is always something that is done wrong and it is part of me. It is incredible of you.
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4 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Binobet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Were your latest withdrawal requests declined, or are they still pending?
- Have you made any successful withdrawals before using the same payment method?
- Have you tried using an alternative payment method? Based on the screenshots you shared, the casino informed you that withdrawals to Revolut are not available.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
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Stay safe.
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4 months ago
Translation
Hello, I'm Daniel ****.
I am updating my complaint to inform you that the total amount I am trying to withdraw is approximately €3000, which is currently in my Binobet user account.
So far, I have not received any payment.
I previously attempted a withdrawal by card (Revolut), but it was rejected by the bank. The money was successfully refunded to my Binobet account.
Following this, I have attempted further withdrawals in smaller amounts via SEPA bank transfer, with the IBAN entered correctly (no spaces or errors).
Please review my applications again and approve the payments, as all information has been verified and I have not violated any terms.
Even so, some have just rejected me indicating that the IBAN was wrong and it is impossible. I checked it 10 times and nothing. Others are still waiting, but I fear that the same thing will happen.
I greatly appreciate the support from the Casino Guru team and look forward to any updates.
Sincerely,
Daniel ****
Edited by a Casino Guru admin
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4 months ago
Translation
And no no I have never used any bonus or done anything out of the ordinary
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4 months ago
How many pending withdrawals via SEPA do you have at the moment? Can you please share the screenshots?
I want to highlight that we allow the casino a full two weeks to handle each payment. If your withdrawals have been pending since 05/08/2025, then the casino still has time to process your payments.
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3 months ago
Dear Sorick28,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
