Binobet Casino - Player's account is closed and funds are confiscated.

Το καζίνο έκλεισε το λογαριασμό μου και μου έφαγαν 200€ που είχα κάνει ανάληψη

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Have you contacted the casino to ask about the reason your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Ναι ο λογαριασμός μου είναι πλήρως ταυτοποίημενος , έχω κάνει και ανάληψη στο παρελθόν ,δεν μπορώ να καταλάβω γιατί με έκλεισαν και επίσης αφού με έκλεισαν γιατί δεν μου έβαλαν τα κέρδη μου τουλάχιστον, παρακαλώ για την βοήθεια σας.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Please forward me all the communication between you and the casino customer support regarding the closure of your account and the confiscation of your winnings at veronika.f@casino.guru. Thank you for your cooperation.

Δεν έχω κάποια συνομιλία στο μέιλ γιατί δεν απαντάνε, μόνο στο λάιβ τσατ,το οποίο δεν το κρατάει

Thank you for your response. Please answer the following question:

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Μόνο κουλοχεριδες

Thank you very much, Dragon7619, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you Dragon7619 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Binobet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and why their winnings were confiscated.

Thank you!

Hello Peter & Dragon7619,

Thank you for bringing our attention!

We will be happy to ensure transparency on our part!

Let us explain that the player's balance was debited and his account was blocked due to a violation of our Terms and Conditions. According to our rules, when a violation is detected on the part of a player, we are obliged to take certain actions. 

Below, we attach the rules according to which actions were taken against the player's account:

• 9.1. Criminal Activity

In the case when any irregularity (including a suspicion of attempted money laundering or fraud) has been noticed, BinoBet reserves the right to close Accounts and/or report criminal or other suspicious activities provided through one or multiple Accounts to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.

• 9.2. Collusion and cheating

BinoBet is eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. BinoBet provides the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, BinoBet provides proactively and randomly examining gameplays and Accounts.

• 9.3. Fraudulent activity

Once BinoBet noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, BinoBet reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

We will be happy to provide more detailed answers to your more specific questions if needed. Thank you!

Kind regards,

Binobet Casino

Thank you for the update Binobet Casino representative. Would it be possible to provide me with evidence of a violation of your Terms and Conditions? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Thank you for your quick response!

We have sent all the necessary information to your email address, and we will be happy to help if you need anything else!

Best wishes,

Binobet Casino

Τα χρήματα που είχα μέσα πρέπει να μου τα δώσετε αφού μου κλείσατε χωρίς λόγο το λογαριασμό, δηλαδή δεν μπορούν να παίξουν δύο διαφορετικοί λογαριασμοί από το ίδιο WiFi?Δεν είστε καθόλου σοβαροί, μάλλον απατεώνες θα έλεγα

Thank you for providing me with the information Binobet Casino representative.

The casino has presented multiple indicators suggesting the presence of duplicate accounts. It is an established industry standard that an individual may operate only one account in their name. Your activity constitutes a clear violation of this policy, and we therefore find the actions taken by the casino to be justified.

We strongly advise against such behavior, as it may result in similar consequences in the future. In light of these circumstances, we regret to inform you that your complaint has been rejected.

Thank you for your understanding.

Kind regards,

Peter