Binobet Casino - Player believes that their withdrawal has been delayed.

I requested a withdrawal from Bino.bet casino, and it has been 14 hours since the request, but I still haven’t received my funds. According to the Terms and Conditions, it may take up to 2 days, but I feel I need to report other issues as well.

There is a major problem with your customer support system:

All communication channels (email, live chat, etc.) are handled by AI bots, not real human agents.

These bots are pre-trained and give templated answers, so it’s impossible to communicate with a real person or to get specific, case-related help.

This makes it extremely difficult and frustrating when you have serious concerns, like delayed payments.

Additionally, I would like to clarify that my winnings were achieved without any bonuses or promotions, purely from normal gameplay.

I’m extremely worried and have serious concerns about whether I will actually receive my funds. The lack of proper communication and human support makes me feel that my money might never arrive, and this is causing a lot of stress and uncertainty.

I kindly ask you to escalate my case to a real human support agent who can assist me. I will update the situation if the withdrawal is not processed within the promised 2-day timeframe.

Please help me with this issue.

Best regards.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hey I got my money you can close the case! Thank you very much

ı have a request can u delete complaint because I don’t want to see my name publicly

Id deleting complaint is not possible please either delete my account or delete complaint I don’t want to see my name publicly

Dear player, thank you for the update, and we're glad to hear that you've received your funds.

Regarding your request to remove your name from the public complaint, we recommend that you change your nickname in your profile settings so it no longer matches your real name. This way, your personal information will not be publicly visible.

Also can we delete complaint or make it anonim I tried to change my name bur I could not manage to do it

It’s not possible to change my name

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru