Bilucky Casino - Player's winnings are delayed.

Determined not to pay out , all verification done, quick to accept deposit, but impossible to withdraw winnings .

Dear wz8htfr8pp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you further, I would like to ask a few questions to clarify the situation:

• When exactly did you submit your withdrawal request?
• How many pending withdrawal requests are currently in your casino account?
• Can you provide details about the method you used for withdrawing your winnings?
• Have there been any specific reasons given by the casino for delaying your withdrawal?
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear wz8htfr8pp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.