Bilucky Casino - Player’s account has been closed.

I play last night loose some money then finaly i win back what i lost sadly it was a rent money I touch and play with but now when i try to whitdraw my money they reject me asking for my passport bank details and address which i proveded to them they reject again my whithdraws and then tehy just close my account i sent an email to support@bilucky.com but no respond i need my money so please help me to resolve this problem thanks Ferenc R***

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your account wasn't verified before you lost access to it?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

With out bonus

The games i played roulette and slots

And i sent pasport address bankd detauls so i think it was verified

They send me some email but all i replay to them they just ask the same all the time and now they ask me to send them my crypto wallet or address but idont have one

They stop responding me completily when I ask them to pay me on my bankd details what I just provided to them and play with that

Are you guys stop responding me to ? Please some one help me to get my 420 pound back PLEASE!

Can any one help me get my money from bilucky.com

casinoguru help me PLEASE ! NO RESPOND VERY STRANGE !

Why no one replaying? 🙁

O dont know whats wrong uou guys stop comunicate with me but shame on casino guru as they dont help at all so im very unhappy with this at all no one help me because all this is fake fake help fake company

Thank you for your reply, FerencRaduly. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently handle hundreds of active complaints, and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint, and we always get back as soon as possible. Please bear with us. Thank you for your patience and understanding.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes i will send it to the email you provided me and sorry for my behavior i will wait till replys come

I DONT KNOW OF YOU GUYS WAS HELPING ME WITH THIS OR NOT BUT THANK YOU FINALY I GOT THE AMMOUNT SO THANKS ANYWAY FOR YOUR HELPS AND SUPPORT

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear FerencRaduly,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina