The player from India successfully deposited ₹15,000 into his bilbet account on 17/09/2025, but the funds had not been credited despite being deducted from his bank account. The casino launched an investigation regarding the issue. The Complaints Team informed him that due to his lack of response to inquiries and reminders, the complaint was closed, but he could reopen it in the future if he chose to resume communication.
Bilbet Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 15,000 INR
Bilbet Casino
Safety Index:LowCase summary
Discussion
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2 months ago
I have deposited rs 15000 on 17/09/2025 and the amount was successfully deducted from my bank account and not added yet to my bilbet account..Now after two days they have just ignoring that they didn't receive the money and not want to taking responsibility about my money..not also investigate the case anymore.. please help
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2 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 month ago
Dear superking12,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
