BigPirate Casino - Player's winnings have been confiscated.

I verified my account and then weeks later I won $19,000 and the casino refuses to pay me. I am also from Arkansas but it won’t let me change it to Arkansas.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play at this casino to accumulate your winnings of $19,000?
• Did you accumulate your winnings with or without a bonus?
• What reasons did the casino provide for refusing to pay out your winnings? Please forward me all email communication and chat transcripts of your conversations with the casino's customer support regarding the confiscation of your balance at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika