Biggie Spin Casino - Withdrawal of player's winnings has been delayed.

Hi,

On the 3 November 2025 I signed up to the casino BiggieSpin. I sent a friend my reference link and because they signed up I got a share bonus.

I made the wager and withdrew the money and I was then told I needed to complete tasks first such as like there Facebook page, share to 10 casino groups. I completed it and was told to submitted my withdrawal again and I did.

Short time later it said withdrawal was processed but I never received funds. They then stated to wait 24 hours and I did and still nothing. They are now saying there bank issuer must be holding it and that's that.

Now what do I do?

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Dear Chary54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Chary54, I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, the casinos' practice seems highly suspicious.

We strongly recommend that you refrain from depositing any major sums until we look into this matter.

To better understand your issue, please allow me to ask you a few questions:

• How much did you deposit in total?
• Can you provide any screenshots or records of your chats with the customer support agent?
• Have you submitted any identity documents to the casino for verification?
• Have you previously had any issues with this casino or others regarding withdrawals?

Thank you in advance for your response.

Best regards,

Attila G.

Dear Chary54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't deposited any amount

It was winnings from a non deposit bonus

No I haven't submitted any ID verification documents

And this is the first time dealing with this casino



Dear Chary54, thank you for your response. Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Chary54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru