Biggie Spin Casino - Player’s winnings haven’t been received yet.

I deposited 3 times here, in total nearly $300, last deposit was $145. I won $800 tried to withdraw but it wouldn't allow it. It told me for the next 24 hours that I had to play through my deposit and it was saying I had played through $0 for 24 hrs even when I refreshed. The next day I ended up playing $100 from the $800 on a different game and then it allowed me to withdraw $700 after complaining so many times to the chat. So the withdraw processed and has been saying complete for the last 7 days and they just keep telling me the same things, it's the bank, it's been paid but maybe the bank take longer, were checking this for U now but they never even msg U back U have to msg them again and again. They say the same thing, they can't provide me with screenshot of transaction showing that it was sent from an account, they can only show me the same fake receipt they made when they first acted like they paid me. U can tell receipt is fake because the pay id name under my name should be grey not black like the rest of the text. They just keep telling me same thing be patient. It was an Osko payment if it was real but it's not. Oskoat the most if it's due to first time payment will go through exactly 24 hrs later. It's been 7 days. I want my money already. And in their reviews on Facebook U can see two different accounts posting the exact same review, they are posting fake reviews to cover up where people have posted about their scams cos if U scroll down U can see this on their review page. They keep telling me be patient I've asked so many times to see proof cos they say we can confirm it's been paid. Well if they can confirm it is like some conformation myself so show me the transaction but they just ignore it or tell me be patient it's the bank. So frustrating!!

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Dear justBlaze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear justBlaze,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. Sorry but in response to Ur comment about it being normal for it to take weeks to recieve a withdrawal from the casino, that is not true in this case the withdrawal was made via OSKO payment in which should be instant but if not, at the very most if they put a hold for security reasons, it will definitely process exactly 24 hours after the payment was made and the receiver will see it in their account available like it should be. I waited over a week, only to be told the same thing on repeat and I asked them a number of times to see the receipt of transaction in the account showing that my withdraw payment was successful but they would just send me the same fake receipt they sent me at the start saying that a payment was made, not the one in the transaction list because that transaction does not exist, otherwise why would they not show me if it was legit just for my leave of mind so I stop asking them but they always avoided it. So after over a week and me not letting it go they have now locked me out of my account and I can't get back in, and when I go to the chat no one responds. They are a scam casino, I do not know how they still operate or exist because there are actualy quite alot of reviews if U look with people calling them scammers and then U will notice that they go and put alot of fake good reviews to drown out the bad reviews and it's obvious that it's the casino themselves using different accounts to write them because they all are very similar and I've even got a screenshot of two different people writing the exact same reviews letter for letter, word for word and emoji for emoji. Almost one after the other. They need to be held accountable or at least be shut down there is not one thing legit about them. $700 they owe me, I deposited fair and square with no bonus at all. I deposited around $300 or $400. Just to think the amount of money they would be taking from people and they are just sitting back and laughing at everyone

Dear justBlaze, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals in this casino before?
• Could you please confirm whether the casino has asked you for any additional deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear justBlaze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry I didn't see ur response until just now. I pretty much gave up hope on ever getting my money from that casino. No, I have never made a withdraw with this casino before. The same day I discovered the casino Biggiespin, I deposited around $300-$400 without any bonus, I had made a withdrawal that same day for $800 but it wouldn't allow me to actualy make the withdrawal until 24 hours later because it was showing that I hadn't played through my deposit that entire time I was playing when I had gotten my winnings up. I've noticed that's a sign with these dodgy casinos, the play through amount on what U deposit won't turnover it stays on 0 and the game history never displays what games u played last it stays blank and never shows anything. The whole week I was being lied to about my "successful" "completed" withdrawal I would always check to see if my game history had loaded yet, but it always showed as empty even though I played through more than $400 on slots it never displayed any of the games and bets that I had made that day which led me to win $800.

No they never asked me to make anymore deposits. They simply just kept repeating to me that they completed the withdraw and it was just a matter of waiting for the bank to process it and different excuses like that. They never told me I didn't win it, or they didn't pay it. They kept telling me it had been paid on their end but could never show me a transaction screenshot to prove this. And then after 7 days I kept at them asking about it, they just locked me out of my account and I can't access it at all and no one messages me back when I go to the chat page.

Is there any hope I will get my withdraw of $700? Is this something u are able to help with if its because the casino is dodgy? is it even possible for U to do anything about it or is this just to simply red flag them so other people can be aware?

Either way, thankyou for Ur patience and time to look into my situation with this casino.

Dear justBlaze,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear justBlaze,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Biggie Spin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Sorry can I just ask how are U trying to contact the casino from this chat?

Dear justBlaze,

the casino has received the notification and has a 7 + 7 day period to participate in the resolution process.

What happens if they don't respond

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana