BiggerZ Casino - Player’s winnings have been confiscated.

I deposited €100 at BiggerZ Casino and received a 150% welcome bonus. I carefully followed the bonus terms and conditions and completed all wagering requirements successfully.

After completing the wagering requirements, I accumulated winnings of approximately €3,000. When I requested a withdrawal, BiggerZ Casino refused to pay my winnings, claiming that there were multiple accounts and/or IP-related issues associated with my account.

I strongly deny these allegations. I have only used my own personal account and have not intentionally violated any bonus terms or created multiple accounts. During my gameplay, I accessed my account from my home internet connection and, on one occasion, from my mobile hotspot, which may explain different IP addresses.

I submitted all requested verification documents and contacted the casino multiple times via live chat and email. The live support informed me that the decision was final, but no sufficient evidence or detailed explanation supporting the allegations has been provided to me.

The casino refunded my original €100 deposit but confiscated my €3,000 winnings despite the wagering requirements having been completed successfully.

I am requesting an independent review of my case. I believe my winnings were obtained legitimately and I kindly ask for assistance in resolving this dispute and obtaining the payment of my €3,000 winnings.

I can provide screenshots of my communication with the casino, withdrawal history, and any additional verification documents if required.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play while your welcome bonus was active?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Which payment method did you use to deposit money into your casino account?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification purposes?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika