BiggerZ Casino - Player’s winnings are confiscated.

I deposited 98 Usdt then give me bounce I think same or little more

after I completed all wagering requirements

I win 275usd

i order withdraw they returned to me only my deposit 98usd I asked them why

they told me u have share ip address with another account

I didn’t share any one and this first time play this casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of you sharing IPs with other accounts?
• Have you used a VPN or similar service to alter your IP when accessing your player's account in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me the email that the support agent refers to in their response to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

[removed by casino.guru admin]

i didn’t remember use vpn or not because the website open with out vpn

My account open they didn’t close it

but refused give me my win they returned me only my deposit

this not fare

but I didn’t share my account with anyone this first time play this casino and bad experience

Thanks for your reply.

• Could you please share with me the email that the support agent refers to in their response to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

I sent already by email

Thanks for your reply.

I apologize for any misunderstanding.

The support wrote to you:

Please send me the email the agent referred to in his response to you. Looking forward to your cooperation.

Sent already

Thanks for your reply.

Please note that none of the information you sent me so far appears to be communication from BiggerZ Casino support to you that the live chat refers to. Did the casino send you an email justifying their actions? Would you be able to send it to me?

I apologize for the inconvenience.