HomeComplaintsBiggerZ Casino - Player’s winnings are confiscated.

BiggerZ Casino - Player’s winnings are confiscated.

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BiggerZ Casino
Safety Index 8.4 High

Case summary

The player from Qatar deposited 98 USDT and met the wagering requirements, winning 275 USD. However, upon withdrawing, he only received his deposit back, with the casino claiming he shares an IP address with another account, which he denies.

Public
Public
6 days ago

I deposited 98 Usdt then give me bounce I think same or little more

after I completed all wagering requirements

I win 275usd

i order withdraw they returned to me only my deposit 98usd I asked them why

they told me u have share ip address with another account

I didn’t share any one and this first time play this casino

filefile

Public
Public
4 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
4 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Was your account blocked as a result of you sharing IPs with other accounts?
  • Have you used a VPN or similar service to alter your IP when accessing your player's account in the casino?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Could you please share with me the email that the support agent refers to in their response to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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4 days ago
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