BiggerZ Casino - Player’s winnings are confiscated.

I deposited 98 Usdt then give me bounce I think same or little more

after I completed all wagering requirements

I win 275usd

i order withdraw they returned to me only my deposit 98usd I asked them why

they told me u have share ip address with another account

I didn’t share any one and this first time play this casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of you sharing IPs with other accounts?
• Have you used a VPN or similar service to alter your IP when accessing your player's account in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me the email that the support agent refers to in their response to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

[removed by casino.guru admin]

i didn’t remember use vpn or not because the website open with out vpn

My account open they didn’t close it

but refused give me my win they returned me only my deposit

this not fare

but I didn’t share my account with anyone this first time play this casino and bad experience

Thanks for your reply.

• Could you please share with me the email that the support agent refers to in their response to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

I sent already by email

Thanks for your reply.

I apologize for any misunderstanding.

The support wrote to you:

Please send me the email the agent referred to in his response to you. Looking forward to your cooperation.

Sent already

Thanks for your reply.

Please note that none of the information you sent me so far appears to be communication from BiggerZ Casino support to you that the live chat refers to. Did the casino send you an email justifying their actions? Would you be able to send it to me?

I apologize for the inconvenience.

Thanks for your patience.

Is there any chance someone using the same IP also created an account and played in the same casino with the welcome deposit bonus?

Is your account verified?

Please let me know.

No body play

only me and only one devise my iPhone only

Dear Tomas,

Thank you for your continued review of this case and for facilitating the communication throughout the process.

As a result of further internal review, we have decided to reinstate the disputed balance to the player's account. The funds have now been credited, and the player may proceed with a withdrawal in accordance with our standard withdrawal process and the applicable Terms and Conditions.

We consider this matter to be now fully resolved. Thank you for your time and attention throughout the review of this case.

Kind regards,

BiggerZ Casino Team

I win 275 usd

not 275 AED

this not fare please correct with them

tank u

Dear Tomas,

We can see that your balance was indeed successfully restored in USDT.

Best,

BiggerZ Casino Team

The issue has been resolved. My money has arrived. Thanks, everyone!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fahadsv,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas