BiggerZ Casino - Player's account is closed with delayed withdrawal issues.

May 27 2026 I was and deposit bitcoins and how much I forgot and I have more coins to buy free spins 4000mBTC and I don’t know about mBTC how much Canadian currency and I not sure after finish my spins I thought 1.765000 and I try to play again but my account is locked and I arks customer support and waiting for nothing 1 month reply and reason they said system problem!?so. 1700$ they will give! I arks for proof before locked and after unlocked and please show me proof of transactions with my games and money because when they give me login back!l have 0 money!??? after and they never answer me and give me proof by faire and email to contact is different account and lied to me for need deposit 50$ in account and they will give money to my account same l was deposited and win last time! About 3 times already I deposited and I never got it and I thought they is trying to not pay my big win because I bought bitcoins and winning bitcoin l saw on top right Conner my account 1.700000!mBTC&BTC I don’t know currency so and until now I don’t want to have a headache and I have to find someone help me to fight them and show everything’s and pay me fair fair and system is problem is not my problem because I was deposited and you got money and I can play games online right?if not! Never give me play l guarantee right sir,please help me to contact them and get them to have a response and If I won 1.7 million bitcoins!???? They have pay and take a long time for nothing and no final yet! And I a lot of proof with chats and emails sir and I don’t know l can upload it how many of you allow sir 🙏thanks and have a question for my case please let me know soon as possible sir thanks 🙏

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the casino with the website visible?
• Do I understand correctly that your account has been blocked?
• Have you made sure to contact support via the official channels found on the casino's website?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,sir I am very sorry to reply you late sir 🙏 and I very appreciate that, well time that they at11:30am-1pm MAY 27 2026 l was played Casino Biggerz.com and deposit crypto bitcoins how much not sure between 35-45 CDN and play games name "Aliens Fruit2" and I make lucky a little bit, I try to buy bonus spins because I thought never have 4 scatter for bonus spins maybe l can get more than, I was remembering 4000mBTC for15 games spins and upgraded until 30 games l hope so, 15-30 and on my way x to 30 games makes a lot of money and l very happy for good pick to buy bonus spins ,spins and the end 🥳wow amazing l won the game and 😢🥺😭sadly because I try to play again but my account is "locked and please contact customers support team " and told me wait5 minuet and no reply and late at night! Arks millions times and all ways lied soon we will update .!??account is locked about 1mouth or more l not sure and my account is fixed and they said problem from system and sorry about that!🥺😔my account balance 0 😩😭arks and arks arks please show transaction history of my game account before and after unlocked my account please because I won that game and why l have 0 zero money in my account!???? And contact biggerz support !? Don’t know to do? Oh my goodness? Different email to contact and said I will give you 1700$ please update your information and deposit 50$ and get refunded, and bring your transactions history of your crypto wallet account from your wallet address account was deposited on may 27 2026 for me too please, we thought you have a two time deposit ( double deposit) that is make a problem! System error! Oh my gosh???? I will send alls my proof sir and emails they reply with your questions Yes my account is blocked after I buy free spins and I thought I explained it very clearly, and 1 month after until now is unblocked (open again) but no money and arks for deposits and get my refund.-Yes I was contacted Biggerz support but another teams another email reply and arks me to bring my informations to them and Yes deposit 50$ and money is on the way to me!ha ha ha -Okay well, "Aliens Fruit2 " my games was played and I bought free spins,- NO I can’t take a picture on my phone in that situation because it blocks and makes blind pictures on my screen account and I have pictures on screen before it blocks l hope! You will check it.-No l don’t have a Bonus balance or use them to play sir. Listen I need you to ark them to share my transaction history with my games and play on May 27 2026 why is blocked and customer is complaining you because him won the game and you blocked??? Please show reasons and proofs for check! And you unlock him account and back to use again until now righ? And why him said why no money in him account? Please show and bring transactions history for check please! That it’s! Just that question you need to ask them sir and everythings is easy for you to understand and right and true answer waiting to answer you right away but if they keep up and If he dares to accept and agree to disclose information and game results until the end of the game and the balance before blocking and after reopening. As for me, if he allows the truth, I think my eyes are definitely not astringent, Big Win, just ask a question to get an answer from him and he dares to give it to me? Any evidence or elements I have, it doesn't matter at all! Because the truth and the correct answer are waiting for the answer to be ready to come from the day they blocked the player's account that day. The question is "why and why" and where did the money in the account go? Why is there only 0? If there is a technical problem, I have to be responsible automatically, right? This is the question that I have to do and it will answer everything in a timely manner. Thank you very much. I hope it will be cleared. Thank you very much🙏

Yes sir and thanks 🙏 for helping sir and I very appreciate that I will waiting.

Thanks for your reply.

Please note that the screenshots you provided initially can't be considered legitimate responses from Biggerz casino support. Biggerz casino support is bound to use an email address ending in @biggerz.com. I recommend you stop responding to any impersonators and make contact only via official channels.

Hi sir, thanks for your response and I stopped to reply that email already sir.

Thanks for your patience.

Do i understand correctly your account is no longer blocked, however the casino confiscated your winnings?

Kindly include any justification the casino provided. Please include only evidence relvant to this case and to this casino.

Thanks in advance for your cooperation.

99

Hi sir, and the question for you arks? It Correct sir, after my account is unlocked and come back to login again and the account is have 0.08$ or 0.00 something like that sir I not sure sir and YES the Casino confiscated my winnings and said the system is a problem and I arks them? "That is my fault?"and I need them to show my account after I dont my last spins of game Aliens Friut 2 and never help me or fix it but email me every day for promotions and deposits!? If you need more details from them contact me please ‚let me know sir and

I will looking and send it to you sir thanks and I very appreciate you for helping me sir and have a wonderful day sir 🙏

Thanks for reaching out. We will soon get back to you.

Dear Tomas, Toy_8888,

Thank you for your patience while we reviewed the case.

Our investigation confirmed that the player’s cryptocurrency deposit was initially credited but was subsequently identified as unsuccessful/charged back. Before this deposit was credited, the player’s balance was 0.00000008 BTC. As the disputed winnings were generated using funds that were not successfully received by the casino, those winnings were voided and the balance was corrected to 0.00000008 BTC. The account was subsequently reopened.

Therefore, no valid C$1,700 balance or winnings generated from a successful deposit were confiscated.

We can provide the relevant transaction records and internal investigation findings privately to CasinoGuru for verification.

We must also clarify that the messages asking the player to deposit an additional C$50 to receive C$1,700 were sent by impersonators and did not originate from BiggerZ Casino.

Thanks to both parties for your replies.

Dear Toy_8888,

Kindly provide a hash of the transaction you made to the casino and confirm that the amount you deposited hasn't been returned to you.

Looking forward to your reply.

Hi sir,I’m sorry for reply you late sir and thanks for helping sir l very appreciate that sir 🙏. I was deposited that time before I won the game is Aliens Friut 2 and my account is locked "Bitcoin " amount 0.00028923 BTC

Thanks for your reply.

Could you please provide evidence that the amount from any failed transactions hasn't been returned to your wallet?

Thanks in advance for your cooperation.

Dear Toy_8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru