BiggerZ Casino - Player claims casino manipulation in tournament standings.

Hello,

I would like to file a complaint because the casino is rigged.

I participated in the tournament that runs from June 6 to July 20.

I was in 7th place with a total of 12,343,330 points, so I had a very high turnover (see screenshot).

The prize for 7th place is $20,000.

Today, when I checked the current standings, I suddenly found myself in 83rd place because the casino simply reduced my point total to 22,958. (Screenshot)

To me, this is Manipulation!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain the mechanism for how the points were accumulating during the tournament?
• Have you contacted the casino and asked for an explanation? How did the casino justify the reduction in points?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maximov95,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

We’ve reopened this complaint at the request of Maximov95. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

The case of the tournament points werde solved. But the Casino failed to withdrawal the Money. Since days I am waiting for the wirhdrawal

Dear Maximov95,

Thanks for the explanation of the situation.

• Is your player's account verified?
• Have you received any previous payout from the casino?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Is your player's account verified?

Yes, it is.

Have you received any previous payout from the casino?

Yes, I made around 10 withdrawals before.

Could you please share with me your communication with the casino regarding the delay?

I only contacted via Chat. Maybe I have some of them. But there was only told, that it is in Process. I will send one of them via email.

I send also my withdrawal Request.

Hello, I received the withdrawal.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maximov95,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas