BigFafa Casino - Player’s withdrawal is not being processed.

DO NOT BE SCAMMED BY THIS CASINO!! Deposited, won money, did not get a bonus so I was totally eligible for a payment and I got no response nor did they bother to pick up the phone. When they finally did respond to the chat, the person had horrible grammar and gave me run around they just ignored me.

If you go to the website and look at their Facebook, Instagram, and X page. You will notice all of their posts are outdated and the comments that those posts have are complaints about how they were scammed out of their money.

Dear player2287,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BigFafa Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Kindly specify when exactly you submitted your withdrawal request.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear player2287,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.