BigClash Casino - Player’s withdrawals are consistently delayed.

I have had a few wins, however each withdrawal takes longer and longer. After four attempts they keep telling my bank won't accept the deposit. I haven't changed anything with my bank account and when l asked for a screen shot to show it wasn't accepted, they simply ignore my email completely.

Every time they cancel my withdrawal l have to wait at least a week and pray it goes through, l am verified, nothing has changed and my banker said this is not correct, no attempt has been made to deposit into my account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which payment methods have you used so far to deposit funds into your casino account?
• Have you tried choosing a different payment method for your withdrawal request to see if the issue persists?
• Could you please send me a screenshot of your transaction history in your casino profile, showing the failed or rejected withdrawal requests?
• Also, kindly forward me all the communication between you and the casino customer support regarding the issues you experienced with your payment provider at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Shellyputt217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru