BigClash Casino - Player’s withdrawals are consistently delayed.

I have had a few wins, however each withdrawal takes longer and longer. After four attempts they keep telling my bank won't accept the deposit. I haven't changed anything with my bank account and when l asked for a screen shot to show it wasn't accepted, they simply ignore my email completely.

Every time they cancel my withdrawal l have to wait at least a week and pray it goes through, l am verified, nothing has changed and my banker said this is not correct, no attempt has been made to deposit into my account.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which payment methods have you used so far to deposit funds into your casino account?
• Have you tried choosing a different payment method for your withdrawal request to see if the issue persists?
• Could you please send me a screenshot of your transaction history in your casino profile, showing the failed or rejected withdrawal requests?
• Also, kindly forward me all the communication between you and the casino customer support regarding the issues you experienced with your payment provider at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika