The player from Portugal had requested a withdrawal from Bigclash casino after depositing 30 euros, but his withdrawal requests had continually been refused. The issue was resolved after the player confirmed the resolution, leading to the complaint being marked as 'Resolved' in the system.
BigClash Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: €330
BigClash Casino
Safety Index:Very highCase summary
Discussion
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6 months ago
Translation
Having deposited 30 euros in this bigclash casino, I have not been able to play anymore and have had to request a withdrawal which has always been refused thank you for your support.
Automatic translation:
Public
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6 months ago
Dear Disturbed101010,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have not played with your deposit at all?
- Have you made any successful withdrawals in the past?
- Did you pass the KYC verification, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
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Stay safe.
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Disturbed101010,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
