The player from Greece is facing issues with withdrawing funds from Big Clash casino after making multiple withdrawal requests totaling 100 euros. Communication with the casino has been ineffective, and they have experienced slow processing times, leading to the cancellation of earlier withdrawal requests. They have been waiting since the 26th of the month for their current withdrawal.
BigClash Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 14h 0m 59s
BigClash Casino
Safety Index:Very highCase summary
Discussion
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Public
yesterday
Translation
Good evening, I would like to report a complaint regarding the Big Clash casino as I deposited some money into my account (30 euro deposit that day when I won a large sum of money of 100 euros...) the following days I withdrew another 100 and had 3 withdrawals, one of 100, another of 30 and another of 20... trying to communicate with them I had not received any response as if you close the site tab your conversation is lost... the withdrawals were very slow with the result that I had to cancel the withdrawal of the first amounts, namely 30 and then 20... and I have been waiting here since the 26th of the month to receive my 100 euros... what can I do? I'm thinking about playing them since it's been a long time....
Automatic translation:
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12 hours ago
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12 hours ago
Dear martioy25,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you. To better understand your current situation, could you please confirm the following details?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
