The player from Hungary had faced a withdrawal issue, having not received his funds for 6 days. The delay was explained as a common occurrence due to pending KYC verification or a high volume of withdrawal requests, with withdrawals sometimes taking up to 14 days to process. The player was advised to be patient and cooperate with the casino during this period. Later, the player marked the complaint as resolved, confirming the issue had been addressed.
BigClash Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 40,000 Ft
BigClash Casino
Safety Index:Very highCase summary
Discussion
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3 weeks ago
I haven't received my money for 6 days and they always say there is a delay and that they want more patience and that I would receive the money in USDC
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Crank35,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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3 weeks ago
They wrote to me on Wednesday that my payment is in the final stage and they still say that there is a delay and that I should wait patiently and nothing has changed. Since Saturday they can't even send TXID on the website.
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Crank35,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
