The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. The player reported delays in receiving a €1500 withdrawal, which had been split into smaller amounts due to casino processing limits, causing concern over extended withdrawal times. We advised patience and explained that withdrawals could take up to 14 days due to verification and processing procedures. The player later confirmed the issue had been resolved, and the complaint was closed accordingly.
BigClash Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
BigClash Casino
Safety Index 9.5 Very highCase summary
Discussion
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1 month ago
I requested a withdrawal of €1500 from BigClash Casino, which has been pending for over 9 days.
I have contacted customer support multiple times and only received generic responses asking me to be patient, without any clear explanation or timeframe.
I also sent a final message requesting an update within 24 hours, but received no response.
I am requesting assistance in resolving this issue and receiving my funds.
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1 month ago
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1 month ago
Dear Vasompako3,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Translation
Good evening, my withdrawal was made about 10 days ago with a response from their department telling me to be patient!
Today after 10 days they put a withdrawal of 500€ on me just for fun while my requests had all been made at the same time and day and the amount was 1500€ because they didn't let me make more than 3 withdrawals in processing. I would like you to intervene because this delay is done intentionally and the truth is that I am concerned that they want 10 days for a withdrawal so in this way to get the entire amount I won 2,500€ it will take months. Something that is not mentioned in their casino terms..
the report is made for 3-5 business days!
Automatic translation:
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1 month ago
Dear Vasompako3,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
Dear Vasompako3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Vasompako3,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
