The player from Italy reports that she has won 800 euros but the casino is delaying payment, stating they are now crediting her account without previous credits.
BigClash Casino - Player’s winnings are delayed by the casino.
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Current status
Waiting for Casino Guru to reply
5d 19h 53m 29s
BigClash Casino
Safety Index 8.8 HighCase summary
Discussion
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Public
2 days ago
Translation
Hi, I have a problem, they don't want to pay, I've won 800 euros for 6 days and they're making fun of me, now they're crediting me but I've never had any credit until now.
Automatic translation:
Public
Public
yesterday
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yesterday
Dear Emily79,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Could you please give me a date when did you asked for withdrawal?
- Did you used any casino bonuses or you have currently any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
