The player from Alberta reported issues with the casino's website, where an error message about "insufficient funds" appeared despite his balance showing $995. He faced difficulties contacting support for resolution and experienced graphic glitches during gameplay, alongside $265 in deposits missing from his account history. The Complaints Team attempted to assist by requesting additional information from him but ultimately closed the complaint due to his lack of response. The player retained the option to reopen the complaint in the future if he chose to resume communication.
BigClash Casino - Player's funds are falsely reported as insufficient.
Closed
Our verdict
Player stopped responding
Amount: C$10,000
BigClash Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 months ago
I was in play yesterday 11/28/2025
After hundreds of spins with no issue, suddenly, worth my account at $995 the reels were just landing and then am error message popped up... not just any error message but a "insufficient funds"
Yet my screen shot shows the $995 balance, and the bonus chips all lined up... I contacted their "support" but they just dreaded my live chat button after several lost contacts made. Email is much the same, AI palette responses.. its clear I was a victim of influenced game play. It's also clear this isn't new for this site or the other novaforgery scamsinos around. Ive had game play that just completely starts flickering as the graphics give light to the fact the games are mirrored.
I've made numerous attempts for service to remedy the matters to no avail.
I have $265 dollars in deposits that don't reflect in the history or my acct on bigclash...
What do i do? I just want the public warned and the karate message to get out.
They're complete frauds!!!!
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Dear Drucifer,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.
To better understand the situation and assist you further, could you please answer the following questions?
- Can you log in to your account?
- Do I understand correctly that this issue occurred only once and with one specific game?
- Do you have any other video recordings or screenshots of the incident?
- Can you provide me with your game history and transaction IDs for the deposits that are not reflecting in your account? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.
Thank you very much in advance for your reply.
Best regards,
Petra
Public
Public
2 months ago
Dear Drucifer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
