The player from Greece had deposited €100 into Bigclash on the 30th of the month, but the funds had not been credited to his account despite the payment being completed by his bank. He had been receiving repetitive standard responses regarding the issue from the casino for over a week. The Complaints Team had been monitoring the situation and extended the timeline for resolution. However, due to a lack of response from the player, the complaint was closed for now, with the option to reopen it in the future if the player chose to resume communication.
BigClash Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
BigClash Casino
Safety Index:Very highCase summary
Discussion
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4 months ago
Translation
I deposited €100 in bigclash on the 30th of the month and they still haven't put the money in my account even though it was paid by my bank. And for a week now they've been mocking me by replying with the same standard message that it's being checked by the relevant department.
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4 months ago
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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4 months ago
TranslationMy money has gone from the bank to the casino I mentioned before. The payment has been made. So I don't think it's my bank's problem but the casino's. Anyway, I'll wait as long as it takes until the money comes to me.
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3 months ago
I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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3 months ago
Dear Botiking,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
