BigClash Casino - Player’s account is closed, and withdrawal is denied.

I have deposit the money to my account without taking any bonus money...i have played some games at their casino but when i wanted to withdraw the closed my account and they asked me for documents

I have sent all the documents they asked me for but the delayed me one month and before some days they told me i won't have my money back

I also upload to you all the documents i have send to them

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BigClash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas