The player from Wisconsin attempted to withdraw funds using Gogo Gold, but the request was rejected due to alleged fraud, despite her verified status. She was unable to reach a live representative for assistance. The player confirmed she had focused on slots and won with a sign-up bonus without depositing any money, having completed all wagering requirements. Due to the player's lack of response to further inquiries and requests for communication, the complaint was closed for the moment without resolution. The player may reopen the complaint in the future if she chooses to resume communication.
Bgogold Casino - Player's withdrawal has been rejected.
Closed
Our verdict
Player stopped responding
Amount: $140
Bgogold Casino
Safety Index 6.5 Fresh casinoCase summary
Discussion
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1 month ago
I tried to redeem on gogo gold and after 2 days said it was rejected due to fraud even though I am verified and everything. So there is no possible reason why it should've been rejected. And I cannot get ahold of a live person.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Slane3,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the KYC verification at Bgogold Casino?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
I focus mainly on slots. I won with the sign up bonus I didn't deposit any money. But I played through what I needed to, to be able to cash out. And I was/am completely and successfully verified.
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1 month ago
Dear Slane3,
Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
Thank you for your patience and cooperation.
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1 month ago
Dear Slane3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Thank you for your response. Could you please share the message in which the casino informed you that the winnings were cancelled due to fraud as well?
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3 weeks ago
Dear Slane3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
