Bgogold Casino - Player's account is restricted.

I orginly had an account but self excluded myself. I made a new account and won money and tried to withdrawal but it won’t allow me to do it. And I cannot get in touch with anyone.

casino is gogogold casino

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Bgogold Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you opened both accounts with the same email and personal information?
• Have you passed the KYC verification on either of your accounts?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila