HomeComplaintsBetzillo Casino - Player's withdrawal is delayed.

Betzillo Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

5d 22h 40m 11s

Betzillo Casino
Safety Index 6.9 Fresh casino

Case summary

The player from Australia requested a withdrawal two weeks ago and experienced multiple KYC checks, with funds being returned to his account several times. Although he received a partial payout of 500€, the remaining 400€ is still unpaid, with the casino providing various excuses.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 23 Sep 2026
Public
Public
2 days ago

I have made multiple withdrawals them on some day as being paid out I made another 1000 withdrawal they made me do kyc another 3 times made excuses put money back in account then I re withdraw they give me 500 but now paying games with other 400 left over and keep making different excuses

Public
Public
yesterday

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Public
Public
yesterday

Dear Jazzas15,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

  • Did you successfully withdraw funds from this casino before?
  • Could you please give me the date when you asked for withdrawal?
  • Did you use any casino bonuses, or do you currently have any active bonus?
  • Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.


Jazzas15 has 5d 22h 40m 11s to reply

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