Betzillo Casino - Player’s account has been closed and winnings confiscated.

i won $2600 through betzilo upon withdrawing my money they asked me to do kyc checks and ask for the same documents over and over again to drag it out.

first their email said my KYC is completed and my payment was being sent to the payment team to withdraw my money.

after 4 days of the same issue going back and fourth they changed their mind and said that one of my documents was edited and closed my account and confiscated the money.

im still in the process of recovering it.

doe anyone know what to do in this situation all their policy’s on their website states that even if kyc is unverified i should get my money just a delay or if they close my account permanently they have to pay my balance.

all my friends use this website and never had any checks or issues withdrawing besides me.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Which documents were approved and which were not, to your knowledge?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila