Betzard Casino - Player’s winnings haven’t been received yet.

Hi CasinoGuru,

Last Sunday I made a withdrawal of 4000 euros. To date, the withdrawal has not been approved despite the fact that I have already had my winnings paid out several times via this casino. My account has been approved for a long time, otherwise the previous withdrawals could not have been made.

Via the live chat and emails I constantly get the same answer: it is busy, every payment is processed on a first come, first serve basis and I have to be patient. There is no answer when the withdrawal will actually be approved.

I am afraid that my winnings will go up in smoke and have little confidence that this will work out.

Dear manon21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Nick,

Thanks for you quick respons.

My account was already totaly verified and I even recieved some withdraws in the past.

But I will wait a little longer for the withdraw. When there's no action after december 22th, I will contact you again.

Thanks in advance.

Kind regards.

Dear manon21,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear manon21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.