Betya Casino - Player is experiencing a delayed withdrawal.

Betya casino has been "under scheduled maintenance" for more than 48 hours with no updates or signs of coming back online. I withdrew $700 on September 9th (it is now October 2nd) the live chat support team on betya told me it would only be up to 24 hours to get my withdrawal and I still haven’t got my money. They keep emailing me back saying the same thing such as "sorry for the inconvenience" it’s really looking to be a shady and scamming casino. I am not surprised at this point if I don’t get my money. DONT use this casino.

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Dear Ahlilhustla,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

1. Have you made any successful withdrawals from your account previously?
2. Can you confirm that your KYC verification was completed?
3. Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
4. Do I understand correctly that the casino is currently maintaining communication with you, despite the website being inaccessible?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina