The player from Mexico has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Betxico Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
10d 22h 11m 30s
Betxico Casino
Safety Index 3.5 LowCase summary
Discussion
Public
Public
yesterday
Translation
Complaint title: 68MX does not process my withdrawal of 600 MXN of real profits and support ignores me.
Case details:
Hello. The reason for my complaint is that the 68MX platform is holding a withdrawal of 600 MXN. The money comes entirely from real profits earned through my own deposits, so there is no bonus or rollover requirement involved.
The withdrawal request is currently showing as "processing," and the amount has already been deducted from my gaming account (my current balance is $0 MXN). It's worth noting that the destination bank account is in my name, complying with all security regulations.
The main problem is that the standard processing time has already been exceeded, and the technical support team has completely ignored me. I've tried contacting them repeatedly via the website's live chat, email, and their Telegram channels, but I haven't received any response.
I request the platform's support in mediating with the casino and demanding the legitimate release of my funds. I have attached a screenshot of my transaction history as proof.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear nicolasin1992,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
