Betwin360 Casino - Player's withdrawal requests are delayed.

Withdrawals don't work with cards or bank transfers. The response is always the same: "Service is under maintenance," but they can't say how long it will take. Today I tried to withdraw money, and it gives me a message that it's being processed. Then, the money goes back into my account. The support is practically nonexistent, and I'm worried about losing my balance or not being able to withdraw. I've already had my account find that it doesn't exist, and I had to re-register, so I'm worried they won't let me withdraw money.

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Dear Jess8800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, I have never withdrawn from betwin360, on other platforms yes without problems, I accumulated the winnings by depositing my money no bonus.

Now on the website they have directly allowed withdrawals only with Postepay and vouchers, saying that they are waiting for feedback from the department to resolve the problem.

But my fear is that the balance will disappear because I repeat once my account has disappeared and I had to register again

I repeat, I'm even more worried now. The answer has always been, "There's a problem with card withdrawals and bank transfers." So I tried to deposit, thinking it wouldn't work, but card deposits actually work. So much so that by playing, I managed to get a balance of €1,100 that I could withdraw. BUT AFTER 5 DAYS, THE PROBLEM STILL PERSISTS. THE MINIMAL RESPONSES ARE STILL THE SAME, AND I'M MORE WORRIED THAN EVER. I don't know how to proceed to withdraw my balance. Please help me.

Thank you for your reply, Jess8800. Could you please provide more information about your first account? When did you lose access to it? Did you contact the casino regarding this issue? Did the casino allow you to create another account?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jess8800,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina