Betway Casino - Player's experiencing some issues.

Money was rejected

Dear channontara5,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did you try to withdraw your winnings but the withdrawal request got canceled?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear channontara5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everytime I try to deposit money it takes it from my bank but it never shows up on the game but I lose money no matter what cause I can't ever find the money that was taken from my account

Thank you for your reply, channontara5. So, is this complaint about lost deposits?

Dear channontara5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.