The player from Austria has their account closed by Betway after successfully completing the verification process and is unable to access their funds of approximately €2,059. Despite multiple attempts to contact customer support for clarification, they receive generic responses without a proper explanation or evidence of any alleged breach.
Betway Casino - Player's account is closed and funds are withheld.
Opened
Current status
Waiting for Casino Guru to reply
6d 9h 31m 2s
Betway Casino
Safety Index 9.1 Very highCase summary
Discussion
Public
Public
16 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
16 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
