The player from Nigeria faced an issue with withdrawing money, as he did not receive his transaction and suspected the funds were reversed back to his bet wallet. The Complaints Team attempted to clarify the situation by requesting details about previous withdrawals, the date of the withdrawal request, screenshots, and communication with customer support. However, due to the player's lack of response to these inquiries and reminders, the complaint could not be investigated further and was closed for the time being. The player was informed that he could reopen the complaint if he chose to resume communication.
Betway Casino NG - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 5,000,000 ₦
Betway Casino NG
Safety Index 7.3 Above averageCase summary
Discussion
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2 months ago
I didn't receive my transaction yes maybe the money was reversed back to the bet wallet
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2 months ago
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2 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- When exactly did you submit the withdrawal request that your complaint relates to?
- Could you please send me a screenshot of your withdrawal history, including this withdrawal request?
- Have you contacted customer support to inquire about the status of your payment? If so, what response did you receive?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Dear Anderson080,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
