Betway Casino NG - Player’s withdrawal has been delayed.

I didn't receive my transaction yes maybe the money was reversed back to the bet wallet

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When exactly did you submit the withdrawal request that your complaint relates to?
• Could you please send me a screenshot of your withdrawal history, including this withdrawal request?
• Have you contacted customer support to inquire about the status of your payment? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika