Betway Casino ES - Player's withdrawal is delayed.

I requested a withdrawal on 23/12 via Apple Pay.

The withdrawal is marked as "sent", but Apple Pay does not support withdrawals.

I have not received the money after more than 2 weeks.

I cannot cancel or change the payment method.

Live chat only replies with a bot, no human support available.

I am requesting the withdrawal to be reverted or changed to bank transfer.

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Dear pablo54321, thank you very much for submitting your complaint. I am sorry to hear about the issues you are facing at Betway Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hello,

I confirm that all the information provided is correct.

I would like Casino Guru to proceed and contact Betway Casino to help resolve this issue.

Thank you.

Dear pablo54321,

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Thank you in advance.

Dear pablo54321,

Thank you for your response. Could you please check my first reply again and provide the relevant information? All the details I asked for are essential if we wish to proceed with your case and assist you further.

Thank you in advance.

Dear pablo54321,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello pablo54321,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Betway Casino ES,

Could you provide additional information regarding the issue and help with the situation please? Thank you in advance.

Respectfully,

Lala

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello pablo54321,

Thank you for your patience. I am in contact with the Casino Representative outside of this thread so we will keep this complaint open while we wait for their response.

For now, I would like to know if anything has changed on your side? For example, have you received any new messages from the casino or noticed any updates to your withdrawal status in your account? You can send it in my email jean.s@casino.guru or attach it to this thread.

Any recent information will help us move things forward more efficiently.

Hello Lala,

Thank you for your message.

Yes, I received an email from Betway on January 24, 2026. They informed me that my withdrawal could not be paid due to processing issues with the card processor and that the funds are currently held in their system.

They advised me to change my withdrawal method to bank transfer or SWIFT so the payment can be processed.

However, as of today, I have still not received my funds, and there has been no change in my withdrawal status in my Betway account.

Please let me know if you need me to provide a screenshot of their email.

Thank you for your help.

Kind regards,

Pablo

Hello pablo54321,

Thank you for the update.

Could you please clarify when you requested the withdrawal using the bank transfer method? Could you also attach a screenshot of your current withdrawal section showing the bank transfer request and its status? This will allow us to follow up more effectively with the casino.

Thank you for your cooperation.

Hello Everyone,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint. The player can reopen this complaint at any time.

Best Regards,

Lala