Betway Casino ES - Player's withdrawal is delayed.

I requested a withdrawal on 23/12 via Apple Pay.

The withdrawal is marked as "sent", but Apple Pay does not support withdrawals.

I have not received the money after more than 2 weeks.

I cannot cancel or change the payment method.

Live chat only replies with a bot, no human support available.

I am requesting the withdrawal to be reverted or changed to bank transfer.

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Dear pablo54321, thank you very much for submitting your complaint. I am sorry to hear about the issues you are facing at Betway Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hello,

I confirm that all the information provided is correct.

I would like Casino Guru to proceed and contact Betway Casino to help resolve this issue.

Thank you.

Dear pablo54321,

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Thank you in advance.

Hello Attila,

Thank you for your message. I apologize for the confusion.

Here are the requested details:

- Date of withdrawal request: 23/12

- Withdrawal amount: 640 EUR

- Payment method used: Apple Pay

- Current withdrawal status in Betway: Marked as "Sent"

- Funds received: No

- Apple Pay supports withdrawals: No

- I am unable to cancel or change the withdrawal method in my Betway account

- My Betway account is verified

My request:

I kindly ask for assistance to have the withdrawal either reverted back to my Betway balance or reassigned to a bank transfer method.

Please let me know if you need any additional information from my side.

Thank you for your help.

Dear pablo54321,

Thank you for your response. Could you please check my first reply again and provide the relevant information? All the details I asked for are essential if we wish to proceed with your case and assist you further.

Thank you in advance.

Dear Attila,

I am attaching a screenshot from my Betway account showing that the withdrawal of €640.78 was marked as "Process completed" on 23 December 2025 and that the funds were released, however the withdrawal is still not marked as "Paid" and no funds have been received via Apple Pay.

Please let me know if you need any additional information from my side.

Thank you very much for your help.

Kind regards,

******

Dear pablo54321,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello pablo54321,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Betway Casino ES,

Could you provide additional information regarding the issue and help with the situation please? Thank you in advance.

Respectfully,

Lala

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.