The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaintsBetway Casino ES - Player’s first deposit bonus not credited.

Betway Casino ES - Player’s first deposit bonus not credited.

Closed
Our verdict

Player stopped responding

Amount: €38

Betway Casino ES
Safety Index:Very high

Case summary

The player from Spain has a complaint regarding Betway, claiming that their first deposit bonus was not credited to their account. They also reported a lack of communication from the casino. The complaint was rejected as the player stopped responding.

Discussion
Public
X
bronze
fabry84
Bronze
es
Public
2 years ago
itTranslationgb

Betway is a scam casino! They didn't credit my first deposit bonus and no one is providing information...faceless thieves!

Automatic translation:
Public
X
admin
Nikolas
PR Assistant
Public
2 years ago

Dear fabry84,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betway Casino ES . I’m afraid, I will need more information regarding your problem. Please could you elaborate? What kind of bonus did the casino not credit you? Were you eligible to claim the bonus? I will be waiting for your reply patiently.

Best regards,

Nick

Public
X
admin
Nikolas
PR Assistant
Public
2 years ago

Dear fabry84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
X
admin
Nikolas
PR Assistant
Public
2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Betway Casino ES - Player’s first deposit bonus not credited.
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.