Betwarts Casino - Player's deposit is delayed.

Hi, I would like help with a deposit that has not been credited. The deposit was with bitcoin and they claim that I have used the wrong address, which is not correct. See attached pictures.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino using Bitcoin before?
• Can you please send me a screenshot of the deposit history in your casino account?
• Have you made sure to deposit at least the minimum allowed amount?
• Could you kindly forward me the communication between you and the casino customer support regarding the lost deposit transaction at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello.

Thanks for the reply! Have i sent you an email.

Thank you for your email. Before we proceed with the investigation, kindly forward me the communication between you and the casino customer support stating that your deposit was sent to a wrong address as well. I appreciate your cooperation.

I have now sent you the communication between me and the casino on email.

Hello Hansenboss,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Hansenboss,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at attila.g@casino.guru.

Additionally, could you please forward the communication between you and the customer support as well?

Thank you for your patience and understanding.

Best regards,

Attila

Casino.Guru 

Hello, i have now sent you the communication between me and betwarts. Hoping this can now be solved soon.

Hello, Still no update here? Waited 1 month on this.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you Hansenboss for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betwarts Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!