The player from Germany deposited funds at Betwards Casino and received a 150% bonus, which he wagered. After completing the requirements, his balance was canceled despite no mention of a maximum win limit. Customer support claims there is a €213 limit based on free spins he has not used.
Betwarts Casino - Player faces a reduced balance after bonus wager.
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Betwarts Casino
Safety Index:Fresh casinoCase summary
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2 days ago
Translation
I deposited funds at Betwards Casino, and this isn't my first time depositing and withdrawing there. Today I received a 150% bonus, wagered it, and then on the last spin after completing the wagering requirements, my balance was canceled. The bonus itself didn't mention a maximum win limit, so I contacted customer support via chat to ask what was going on. They told me there was a maximum win of €213, calculated based on the free spins. However, I never used these free spins. They're still in my account but not activated. Please help me.
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6 hours ago
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6 hours ago
Dear czemke458458,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do I understand correctly that you currently have €213 in your casino account?
- Can you confirm that the bonus included 70 free spins, which you have not yet utilized?
- What amount did you deposit to activate the bonus?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
