BetWarrior Casino Provincia de Buenos Aires - Player’s account has been closed.

This casino is licensed to operate in only a few provinces in Argentina (CABA, PROV.BS AS, MENDOZA, SALTA, JUJUY, and LA RIOJA). Theoretically, it should not allow registrations from other provinces. However, I am from the city of CORDOBA, and it let me register (fraudulent from the start because they should have blocked me upon verification and everything), but it wasn't done. As soon as I joined, they gave me a very small bonus, and on Sunday, I made a deposit of 750,000 (they should have rejected it because they cannot have people registered from other provinces where they don't have a license to operate). My deposit was accepted, and I gambled it away. Hours later, I talked to support to get my deposited money back, telling them I had gambling problems, and they showed no interest. They only confirmed that to withdraw the money, I had to bet it on odds greater than 1.3, which in my desperation, I did, and, of course, I lost my money. When I complained to support, they treated me poorly, with little interest, and said they would consider the situation. This morning, I received an email saying they directly blocked my account because they found out I registered in a province where they don't have a license.

CONCLUSION: For playing, betting, and losing money, they don't care where you register. If you complain to get your money back or ask for help, they close and block your account. That's why I'm going to request, within all of my rights, a refund of my deposited money (750,000 ARS) because they blocked my account after I made my complaint.

Dear erickpowcam93,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetWarrior Casino Provincia de Buenos Aires.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please provide a more detailed timeline of events? (dates)

When did you join the casino? when did you make deposits? When did you inform the casino about suffering from gambling addiction? When did the casino block your account?

Could you please share with me your communication with the casino supporting your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, information sent. I hope you can help me.

Dear erickpowcam93,

Please note we accept the situation when the casino allows players from restricted jurisdictions to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

• If you played down your balance we consider such balance lost because you risked your money and won't ask the casino to issue a refund.
• Please explain whether there was any balance on your account, confiscated or withheld by the casino due to you being from a restricted jurisdiction.

You wrote:

Hours later, I talked to support to get my deposited money back, telling them I had gambling problems, and they showed no interest. 

• Could you please explain when exactly you informed the casino? How did they respond? Was there any balance still left on your account when you informed the casino?
• Please understand to pursue failed self-exclusion cases we need evidence to confront the casino

Thank you very much in advance for your reply.

I want to close the claim... I no longer want to have anything to do with any casino, I have already understood that the casino will never lose... even if the customer is right.

Thanks for your reply.

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.