BETVIBE Casino - Player’s winnings have been confiscated.

I deposited 200000 inr and received a bonus of 120041 inr, completed the wagering requirements, and my balance was converted into real funds.

After wagering was completed, my first withdrawal was successfully approved and paid. The VIP manager congratulated me on my profits and manually processed withdrawals.

On subsequent withdrawal requests, the casino began delaying payments. The VIP manager then informed me that withdrawals would be processed only if I wagered INR 50,000,000 per day, which I refused.

While an AskGamblers complaint was active, the casino rejected my pending withdrawal of INR 200,000 and reset my entire remaining balance to zero.

Only after I raised complaints did the casino claim "improper play" and refer vaguely to bonus terms, without providing any specific evidence such as bet IDs, timestamps, or calculations.

This action contradicts their earlier behavior, as withdrawals were already approved and paid after wagering was completed.

I believe this is a case of post-facto rule enforcement, conditional withdrawals, and unjust confiscation of funds.

I am requesting the casino to restore my balance and process withdrawals according to the stated limits, or provide clear and documented proof of any alleged

breach.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETVIBE Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account currently accessible to you?
• Is your complaint on another platform? Would you be able to share a link or share any details of accusations raised against you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response and for reviewing my complaint. Please find my answers below:

1) Account access

Yes, my account is currently accessible. However, my entire balance has been set to zero, and my pending withdrawal was cancelled by the casino.

2) Complaint on another platform

Yes. I previously raised a complaint with AskGamblers.

The casino did not respond to their requests, and the complaint was closed as unresolved due to non-cooperation by BetVibe.

I can provide screenshots of the AskGamblers unresolved closure if required.

Link of complaint

https://www.askgamblers.com/casino-complaints/betvibe-casino-imposing-new-wagering-conditions-after-bonus-completion-and-wantedly-delaying-withdrawals

3) Games played

I accumulated my balance mainly by playing live casino games .

No sports betting was involved.

4) Communication regarding confiscation

I am attaching screenshots showing:

- Wagering Completed Screenshot

- Showing my entire balance is withdrawable

- Successful withdrawals processed earlier

- VIP manager congratulating me after winnings

- VIP manager later claiming "improper play"

- Live Chat Customer Support confirming wagering has been completed and my entire balance is withdrawable

- Demand to wager INR 50,000,000 to allow withdrawals

- Withdrawal rejection

- Account balance reduced to zero

The casino claims my winnings were made "in an improper way" but has not provided clear evidence or pointed to any specific breached rule.

They initially approved and paid withdrawals, then later changed their position and imposed additional wagering demands not stated in the original terms.

Please let me know if you need any further clarification or additional documents.

Thank you for your assistance.

Update:

BetVibe has issued a generic response on AskGamblers, stating that I breached clauses 6.4 and 6.5 of the Promotional Terms & Conditions and clauses 2.9 and 2.10 of the General Terms & Conditions.

However, no specific explanation or evidence has been provided regarding what exact actions allegedly breached these clauses.

Importantly, prior to the confiscation, the casino approved and processed multiple withdrawals, and the VIP manager congratulated me on my winnings, which clearly indicates that my play was initially considered valid.

Only after these withdrawals were paid did the casino introduce an additional wagering demand of INR 50,000,000 (not stated in the T&Cs) as a condition to process further withdrawals. When I did not comply, my pending withdrawal was cancelled and my entire balance was set to zero during an active complaint.

I respectfully request that BetVibe provide specific evidence, including detailed game logs and timestamps, explaining the alleged breaches and the inconsistent handling of my account

and response on why my three withdrawals are processed after wagering completion

Why Vip manager congratulated me after the wins and given withdrawal

Why live chat has confirmed my wagering has been completed and My entire balance is withdrawable

Dear Prabhu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Prabhu,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite BETVIBE Casino to join the conversation.

Dear BETVIBE Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Prabhu,

I wanted to give you a quick update. I have heard back from the BETVIBE Casino team. They have provided certain information and supporting evidence that raises legitimate questions about your gameplay and may, to some extent, explain their actions.

That said, I have requested clarification on a few more points, which should assist me in obtaining a fuller picture of the overall situation.

I hope to provide you with a more comprehensive update soon.

Thank you for your response and the provided evidence, BETVIBE Casino.

Dear Prabhu,

After a comprehensive review of the details and evidence submitted by the casino team, it has been determined that your gameplay included actions and strategies that were deemed to violate BETVIBE’s Promotional and General Terms & Conditions, particularly clauses 6.4 and 6.5 of the Promotional Terms & Conditions.

as well as clauses 2.9 and 2.10 of the General Terms & Conditions.

I understand your request for more detailed information and evidence; however, due to our privacy policies and those of the casino, as well as other industry-standard regulatory guidelines, we are unable to share such specifics with private individuals. There is a valid concern that such information or evidence could potentially be misused in the future to bypass the established protocols.

Please rest assured that we, as an independent entity, have carried out a thorough review of the evidence. As a result, the casino acted in accordance with their established rules, which you agreed to upon registering your casino account.

You certainly have the right to disagree with this conclusion and may reach out to the casino licensing authority or the appropriate authority in your jurisdiction if you still believe your position is justified, but we are unable to provide any further assistance regarding this matter, and your case will be classified as Unjustified.

Please feel free to update me on the licensing authority's decision should you choose to pursue this option at michal.k@casino.guru.

I encourage you to strictly adhere to the rules, as engaging in any prohibited gameplay at any casino will result in future complaints being dismissed as well.

We regret that we could not assist you further in this matter. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards, 

Michal

Casino Guru