The player from India faced an issue with a deposit of 1500 made on January 13, 2026, which had not been added to his game account or returned to his bank account. The bank confirmed the money was sent successfully, but Betvibe advised him to wait 10 days for the funds to be returned. The player was advised to contact his payment provider for investigation. Due to the player's lack of response to follow-up inquiries, the complaint was closed without further action.
BETVIBE Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,500 INR
BETVIBE Casino
Safety Index:LowCase summary
Discussion
Public
Public
2 months ago
I deposit 1500 in 13 jan 2026 but still money was neither added to my game account or bank account. I contacted my Bank and inquire and it said money is successfully sent to the receiver. Betvibe told me to wait 10 days to so that money comes back to my account. I feel very suspicious about this website. Please help
Public
Public
2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
1 month ago
Dear Tajen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
