BETVIBE Casino - Player’s account has been closed unfairly.

Beware of this site every indian reading .

They will block your account just because we win .

I deposited 3,000 and won 48,000 and they requested verification.

I sent every document they asked including aadhar and pan card .they closed my account saying i send edited documents from photoshop . I sent them directly the aadhar card sent from govt of India in digi aadhar mode . And even pan card confirms the same . I even asked them that I'll directly send them e aadhar of they think it's edited. They still said they will keep my account closed . Those are funds i risked and won . Let's see here. I promise that none of the docs i sent were even edited a little.

I have every proof and I will prove here . If I have to do a videocall or even if I have to get the aadhar directly from govt of india from digi aadhar I will . Help me casinoguru.

Dear Kiran2121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

First of all . I sent my e aadhar which I got directly to my number from govt of india ( online format) but they said they only accept photo copies . So I sent photos of the physical document . They said they'll need aditional document . So I sent pan card photo and selfie with it . They said it is fraudulent . I don't know why .

Then finally I even sent online pan card ( directly by govt of india ) which they didn't even check,nor replied after that .

I can show online documents of aadhar or pan anything and even every document I sent is original which I can clearly prove .

I am attaching my conversation with the casino .

Please help me get my winni

Can you fasten up please . It's 7 days

Dear Kiran2121, could you please forward the full email communication you had with the casino, including the documents that the casino claimed were not accepted? My email address is [email protected].

Yes , I sent them .

But they never said me which documents they think were fake .

They won't even have any basis for saying that as, the photos of aadhar and pan cards I sent .are even in online format ( e aadhar) directly given by govt of india . And everything matches . So there's no chance of anything to be fake .

Further more , I am sending my aadhar and pan card photos .

So that you'll know genuinely that there's no reason for me to send any fake documents .

I am sending you the aadhar , pan card.

And e aadhar .

Sent, please check .

I believe in casino guru .

Please let me get my winnings .

Dear casino guru ,

It's already been 7 days . Please ask the casino now please

Thank you very much, Kiran2121, for providing the necessary information. I will now transfer your complaint to my colleague ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Kiran2121 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BETVIBE Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hey betvibe,

I definitely think there is a miscommunication or misunderstanding here. None of the docs i sent are edited in anyway.

I can give every proof you ask.

The eaadhar and e pan will match my physical ids .

Please let me get my winnings please

Well ,the casino didn't reply . So why is the status back to "waiting for casinoguru to reply" instead of "waiting for casino to reply"

Kiran2121, Following communications held outside of this thread, I was in direct contact with a representative of the casino. During that exchange, I was provided with compelling evidence indicating that the photographic documentation submitted during the verification process had been tampered with. It is important to note that any form of document manipulation or falsification constitutes a serious violation, potentially amounting to fraud.

We strongly advise against engaging in such practices in the future, as they not only compromise the integrity of the verification process but may also result in the blocking of your account as in this case.

In light of the evidence presented and the severity of the issue, we find the actions taken by the casino to be both reasonable and appropriate under the circumstances. Accordingly, we must inform you that your complaint will be rejected.

Thank you for your understanding and cooperation.