BETVIBE Casino - Player's account has been closed.

My account were closed without any notice. I won my bets and now they are saying your account has been closed as per their terms and conditions. Not giving any clear reason what wrong I did.

I am unable to understand and why this happened.

This looks SCAM to steal our money.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETVIBE Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Could you please advise how long you were a player at the casino and when exactly your account was blocked?- I had been playing on Betvibe for almost 2 months.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)- Betting on sports only.

Did you achieve your current balance with the help of a bonus?- No. My current balance were winning from bets placed by my real money only.

Thank you for your reply.

As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Please share list of sitea

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.