Betty Wins Casino - Withdrawal of player's winnings has been delayed.

So Bettywins.com i deposits almost everyday with them and loose 8/10 times. So I login today and I have 150.00 in my balance. The thing with this site is they give you rewards but the wagering is ridiculous. Anyways so I had to wager 1400 or 1500 for this 150.00 that they gave me. The catch is you cannot play table games and I like baccarat. So I played two games the wizard of oz and wow wheel. Once you complete the wagering requirement a window pops up and says you’ve completed the wagering requirements. So my balance was at like 400-500 at this point and I was like okay cash out. I didn’t cash out and kept playing. Got down to like 200.00. So I figure well it’s my money let’s play baccarat. I started playing baccarat and go down to 100 then back to 300 and I cash out. Usually when you have bonus money and you go to table games it tells you contact customer service you can’t play table games and it’s because your playing with free spins or reward money. In this case I had cleared the wagering requirement and wanted to play baccarat. So I cash out and provide the bitcoin address and then confirm the link in my email. Then I got a separate email stating I violated terms. And condition because I played a game that I wasn’t suppose to. So they kept all the money. If it was violation why did they allow me to play ? What’s the difference if I didn’t play I could have cashed out and came back to play makes no sense. Can you help me ?

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Dear Shak419,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They took the money and my balance went to zero. There’s no delay. What delay are you talking about ?

Please read my complaint over and if you don’t understand let me know please. Thanks

Dear Shak419,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Shak419,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru