Betty Casino - Player's account has been closed and withdrawal delayed.

hey i win 7000 at betty.com casino and after a month of sending picture of my id and trying to validate my id they dont want to validate and they lock my account for that when i try to withdraw 6900 and after a month like i said to validate my id they regive me acces to my accound and let me withdraw my initial deposit of 40$ when i send my bank direct deposit form but if they let me withdraw my initial deposit that was clearly indicated they only let withdraw to a player who validate is id so if i can withdraw my initial deposit for what they manuelly pull out 6860 dollar from my account i got the screen pic of that when they let me go withdraw my 40 dollar after i did that the lockup my account here all the complaits i want to do and some convo i got with them and here my user name and my email registrated wh them if you need anything juste have to ask me

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the emails between you and the casino customer support regarding the verification of your account and its subsequent closure? My email address is veronika.f@casino.guru.
• Which documents did you send to the casino for the verification of your account? Were any of your documents approved before your account was blocked?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play at this casino to accumulate the winnings you were trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika