Betty Casino - Player’s account closure is being ignored.

This casino has blocked me completely from getting any kind on bonus or even winning a small amount! I have deposited over 1000$ in the last 2 weeks and haven’t won 20$ seriously! So I decided after I have been in ruby status for almost 2 years with ever effort to try and resolve why this is they told me it’s a case to case basis on when I get upgraded!!!!! That told me all I needed to know.

now that I’m trying to close my account they will not return my emails and are completely disregarding my complaint like it’s normal to do that.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betty Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what the disputed amount of C$200 represents in your situation?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas