Betty Casino - Player’s account closure is being ignored.

This casino has blocked me completely from getting any kind on bonus or even winning a small amount! I have deposited over 1000$ in the last 2 weeks and haven’t won 20$ seriously! So I decided after I have been in ruby status for almost 2 years with ever effort to try and resolve why this is they told me it’s a case to case basis on when I get upgraded!!!!! That told me all I needed to know.

now that I’m trying to close my account they will not return my emails and are completely disregarding my complaint like it’s normal to do that.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betty Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what the disputed amount of C$200 represents in your situation?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Stargazer777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru